Birthdate
20/04/1998
Graduation Year
2020
Marital status
single
Nationality
Egyptian
Residence
Hurghada/Red Sea
Personal Information
Education
Faculty of Al-Alsun (Languages), Kafr El-Sheikh University
German - Bachelor in German Language and Literature ( French second Language )
2016 - 2020
Work Experience
Alfa Software (Partner of Tecsee GmbH)
Odoo specialist
July 2024 - Now
Key Responsibilities:
- Implemented and configured Odoo ERP solutions tailored to client needs.
- Conducted functional testing of developed Odoo applications and documented results prior to client delivery.
- Analyzed client requirements and translated them into clear specifications for the development team.
- Provided German-language technical support via phone, ensuring high-quality assistance for international clients.
- Managed project timelines, client communication, and internal coordination as part of project management tasks.
- Oversaw the Help Desk, resolving user issues efficiently and maintaining service quality.
Redsea24/FTI Group
Flight support agent
February 2022 - June 2024
Key Responsibilities:
- Delivered professional support to customers by answering inquiries related to flight schedules, fares, and airline services to assist with travel planning and bookings.
- Used Amadeus Selling Platform to manage flight bookings, ticketing, rebookings, cancellations, and special service requests.
- Acted as a liaison between travel agencies and airlines to ensure efficient communication and seamless service handling.
- Processed refunds for delayed or canceled flights by coordinating with travel agencies and airline partners for authorization.
- Managed special and advanced customer requests (SSR/ASR) including name corrections, rebookings, seat reservations, upgrades, and assistance services (e.g., wheelchair service).
Languages
Arabic:
Mother Tongue
German:
Professional
English:
Very Good
Skills
Technical skills
Technical Support: Strong troubleshooting and customer support skills across various platforms.
Odoo ERP (Advanced): Hands-on experience with Helpdesk, CRM, Sales, Purchase, Inventory, Timesheet, and Project modules.
Amadeus Travel Management Software: Proficient in booking, ticketing, and flight support operations.
Microsoft Office: Advanced skills in Excel, Word, and Outlook.
Jira: Experience in tracking tasks, managing projects, and collaborating with development teams.
Touch Typing: Fast and accurate typing for efficient communication and documentation.
Online Research: Skilled in gathering and analyzing information from online sources.
Basic SQL: Understanding of database queries and data handling.
Data Analysis: Basic skills in interpreting and analyzing structured data.
Soft Skills
Strong communication and team collaboration abilities
Project management skills with a focus on organization and coordination
Effective stress and time management under pressure
Proactive problem-solving with independent solution proposals for existing challenges
Courses and Trainings
Foundations: Data, Data, Everywhere
Deutsch C1-Kurs
Goethe Institut
06/2024 – 09/2024
Phishing-Training
FTI Touristik GmbH
04/04/2024
Agile Software Development & Agile Testing
Udemy
01/2024
Deutsch B2-Kurs
Goethe Institut
10/2023 – 03/2024
Amadeus System (Queues -Rebooking) Training
FTI Touristik GmbH
10/2023 – 11/2023
Amadeus System (Basic and Advanced) Training
FTI Touristik GmbH
04/2022 – 05/2022
Deutsch B2-Kurs
DFA Institute
02/2022 – 06/2022
Certificates
- Odoo functional certificate: 03/2025
- Foundation: Data, data everywhere: 03/2025
- Goethe C1 Zerifikat: 02/2025
- Goethe B2 certificate: 07/2023