Muhammad Hussain

Summary

Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Friendly, organized and hardworking with strong skills in Amadeus travel Platform. Experienced Travel Agent skilled at managing customers' needs looking for new opportunities that promises personal and professional growth.

Birthdate

20.Apr.1998

Graduation Year

2020

Marital status

single

Nationality

Egyptian

Residence

Al-Mahalla Alkubra - Gharbia- Egypt

Education

Faculty of languages - KFS university

Bachelor in German Language and Literature ( French second Language )

2016 - 2020

Work Experience

FTI Touristic

Flight support agent

February 2022 - Now

Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans.
Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refund.
Link between the travel agencies and the airlines
Processing the wishes of the customers, e.g., name change, rebooking, travel cancellation and additional services, e.g., Seats reservation, upgrade Wheelchair services etc.

Languages

Arabic:

Mother Tongue

German:

Professional

English:

Very Good

Skills

Computer skills: very good user of Windows, Word, Excel and outlook
Touchtyper
Very good user of Amadeus system (Airline reservation system)

Qualities

Proficient in grammar

Flexible

Team player

Ability to handle pressure and meet deadlines

Able to cope with heavy workload

Capable employee

Courses and Certificates

German B2-course from 12.Feb. 2022 to 20. Jun 2022

DFA institute

Conversation course: Mai.2023 - Jun 2023

LernQuader Nachhilfe Kairo

20.Jul.2023

Goethe certificate B2

Trainings

Training in Amadeus system (Basics and advanced ) by Mr/ Albert Lesnik

April 2022 - May 2022

HOBBIES

Football

CV Summary Contact

CVRest

Translator