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Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.Committed to maintaining professional relationships to increase profitability and drive business results

Residence

Cairo

Graduation Year

2018

Work Experience

Orange

DSL Technical support agent

December 2019 - April 2022

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end user.
  • Used ticketing systems to manage and process support actions and request.

Orange

Sr.Specialist first class call center

April 2022 - Now

  • Helped large volume of VIP customers every day with positive attitude and focusing on customer satisfaction.
  • Respond to customer needs through competent customer service and prompt problem - solving.

Skills

  • Flexible and adaptable

    Self motivated

    Decision making

    Multitasking abilities

    Excellent communication

    Analytical and critical thinking

    Attention to details

Education

Faculty of education

Anthropology - Bechalor

2014 - 2018

Languages

Language

English: 

Professional

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