Results-driven Operations Manager and seasoned interpreter with extensive experience supporting top-tier Language Service Providers (LSPs) such as LanguageLine Solutions, Propio, and Global Lingo. Proven expertise in customer success, team leadership, and operational efficiency. Skilled in managing B2B SaaS metrics, optimizing processes, and driving client retention across healthcare, government, education, and legal sectors. Adept at leading cross-functional teams, enhancing customer experience, and aligning operations with strategic business goals.
Summary
Years of Experience
9 Years
Residence
New Cairo, Egypt
Graduation Year
2016
Age
31
Title
Operations Manager
Marital Status
Married
Birth Date
7th of August 1994
Graduated From
Ain Shams University (ASU)
Nationality
Egyptian
Skills
Operations Management
B2B SaaS metrics
Sales cycles
Customer interactions
Project management
Oversight of projects
Cross-functional initiatives
Process improvement
Operational risk mitigation
Metrics reporting
Leadership and Team Management
Guidance and coaching
Staff supervision
Team alignment
Culture of excellence
Interpretation Services
Simultaneous interpretation
Consecutive interpretation
Medical interpretation
Legal interpretation
Quality assurance processes
Technical Skills
CRM tools (HubSpot)
Asana
Plunet
Operational data analysis
Language Proficiency
Arabic (Modern Standard and dialects)
English
German
Work Experience
- DDay Translations
- TTrans-Experts Dubai
- LLanguage Line Solutions
- LLanguage Services Associates
CV Summary
4
Companies
3
Languages