Mohammed Nagi

Manage B2B SaaS metrics, sales cycles, and customer interactions pre- and post-sale, using CRM tools like HubSpot. Support Operations Leadership in day-to-day project management. Provide oversight of projects and implementation of operations related initiatives (both internal and cross functional). Serve as liaison between ops. dept. and partners when needed, reporting back any necessary information to leadership team. Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence. Review and improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis. Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines. Oversees and reports weekly, monthly, quarterly, and annual metrics.

Provide leadership, direction and coordination of the operations, budget and staff of the Interpreter Services Department, including responding to daily needs/requests from internal and external customers and staff, providing supervision and coaching of staff and independent contract interpreters, and processing interpreter payments. Ensure compliance with legal and regulatory requirements and develops best-practice and service benchmarks in the area of linguistically appropriate services. Manage the entire life-cycle of multiple interpretation projects in a fast-paced environment, which includes development and monitoring of work plan and workflow in each phase. Ensure the overall quality of projects and coordinate quality assurance processes. Analyze, organize, troubleshoot, and solve problems with available resources and in coordination with Trans-Experts team.

OPI/VRI interpreter.