Multifaceted Hospitality Professional with 5 years of experience across Front Office, Room Service, and Administrative roles. Proven expertise in guest relations at Eagle Hotel and Hodeidah Inn, supported by a strong foundation in logistics and data management from the NGO sector. Adept at managing high-volume communications and delivering exceptional service in fast-paced environments.
Monther Mohammed Abdullah Al-masaabi
Receptionist
Summary
Work Experience
Arab Human Rights Foundation
Admin assistant
January 2021 - May 2021
- Welcomed visitors and directed them to the appropriate offices or personnel.
- Handled clerical duties including answering calls, responding to emails, and preparing documents.
- Coordinated appointments, meetings, and conference room schedules.
- Assisted in organizing logistics for workshops, meetings, and training events.
Arab Human Rights Foundation
Data entry
June 2021 - August 2022
- Accurately entered and updated data related to beneficiaries with disabilities across multiple centers in Yemen.
- Maintained organized records while ensuring confidentiality and data security.
- Assisted in preparing reports and tracking program information for effective service delivery.
- Collaborated with staff to verify information and ensure database accuracy.
HODEIDAH INN HOTEL
Room Service
October 2022 - November 2023
- Delivered food and amenities promptly to guest rooms, ensuring high guest satisfaction.
- Assisted guests with requests and coordinated with kitchen and housekeeping teams for smooth service.
- Maintained cleanliness and organization of service areas, following hotel standards.
EAGLE HOTEL
Receptionist
December 2023 - December 2025
- Welcomed and assisted guests, managing check-ins, check-outs, and reservations efficiently.
- Handled guest inquiries and requests, providing professional support and solutions.
- Maintained organized front desk operations and coordinated with hotel department.
Languages
Arabic:
Mother Tongue
English:
Professional
Courses and Certificates
English language courses
New Horizons English learning centers.
Talal Abu-Ghazaleh International Diploma in IT Skills (TAG-DIT).
Education
Al-Hawrash School
High school
2019 - 2020
Skills
● Customer Service & Hospitality: Welcoming and assisting guests, managing front desk operations, handling reservations, delivering room service, ensuring guest satisfaction.
● Administrative & Clerical: Scheduling appointments, managing meetings and conference rooms, preparing documents, handling phone calls and emails, organizing logistics for events and training.
● Data Management & IT: Accurate data entry, maintaining records and databases, using Microsoft Office (Word, Excel, PowerPoint), basic IT skills (TAG-DIT diploma).
● Communication & Interpersonal: Strong verbal and written communication, coordinating with staff and teams, professional interaction with clients and visitors.
● Organization & Professionalism: Attention to detail, maintaining confidentiality, multitasking, working efficiently under pressure.