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Summary

Accomplished telesales and customer retention specialist with a solid history of exceeding performance metrics. Expert in handling customer objections and crafting personalized solutions that drive satisfaction and loyalty, resulting in a 20% boost in retention rates. Strong analytical skills enable data-driven decision-making for impactful sales strategies. Ready to apply my expertise to maximize customer engagement and revenue growth.

Age

26/4/1996

Gender

Female

Nationality

Egyptian

Graduated From

Economics - Bachelor of Business Administration (BBA) Helwan University Faculty of Commerce (English Section) – Economics Department 2016 - 2020 Cairo, Egypt

Residence

Maadi

Years of Experience

Versatile professional with over 3 years of experience in customer service, sales, and accounting, known for building strong client relationships and consistently achieving company goals. Skilled at e

Work Experience

Arabco for Import & Export

Accounting & Logistics Coordinator

January 2022 - December 2022

  • Managed incoming and outgoing invoices and ensured their accuracy and compliance.
  • Handled both import and export documentation, including customs and shipping papers.
  • Coordinated with suppliers and clients to ensure timely delivery and receipt of goods.
  • Maintained organized records of financial transactions and stock movement.
  • Assisted the accounting department in daily financial tasks and reconciliations.

Egyptian Commercial Registry

Administrative Assistant

January 2023 - December 2023

  • Assisted in processing and managing commercial registration documents
  • Coordinated with business owners and government departments to ensure document accuracy
  • Maintained digital and physical records of commercial licenses
  • Responded to public inquiries regarding registration procedures
  • Handled front-desk cashier duties and managed financial transactions temporarily.
  • Provided direct assistance to customers, helping them solve issues and guiding them to the correct departments.
  • Ensured smooth workflow by organizing and directing client requests efficiently.
  • Maintained accurate records and supported internal documentation processes.

OSN – Orbit Showtime Network

Telesales & Customer Retention Specialist

May 2024 - Now

  • Worked in the Win-Back department, contacting former subscribers to reintroduce them to new OSN packages.
  • Successfully converted inactive customers into active subscribers through persuasive communication and tailored offers.
  • Later transitioned to the Retention department, maintaining relationships with active customers and resolving issues to prevent cancellations.
  • Handled objections, provided solutions, and increased customer loyalty and satisfaction.
  • Consistently met and exceeded monthly retention and sales targets.

Skills

  • Team Collaboration

    Problem Solving

    Active Listening

    Customer Loyalty Programs

    Data Analysis

    Customer Relationship Management

    Customer Retention

    Objection Handling

    Sales Strategies

Education

Red Crescent Language School

General Secondary Certificate - Very Good

2013 - 2016

Helwan University Faculty of Commerce (English Section) – Economics Department

Economics - Bachelor of Business Administration (BBA) - Good

2016 - 2020

Languages

Language

English: 

Very Good

Language

German: 

Elementary

Language

Arabic: 

Native

Projects

N

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