Seeking for a job in a reputable company where my background and my experience can be well utilized.
Marital status
Married
Residence
Cairo, Egypt
Birthdate
31-7-1997
Nationality
Egyptian
Summary
Work Experience
Breadfast
Customer Experience Associate - Email
December 2021 - Now
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
SWVL
Customer Experience
October 2021 - December 2021
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Fetchr
Client Relation Officer
March 2021 - October 2021
- Being responsible for deliveries for the shipment and documents.
- Processing and providing accurate invoices to clients based on sales orders, and doing the performance reports for the clients.
- Working closely with the Clients to ensure the completeness of our rule
- Monitoring goods received and goods issued.
- Handling other duties and responsibilities as assigned by management.
- Resolve problems concerning transportation, logistics systems.
Fetchr
Back Office
May 2019 - March 2021
- Providing product and service information and resolving product and service problems through different LOBs including calls , chats , and emails.
- Handling escalations.
- Connecting internal departments.
- Working on urgent emergency orders.
Fetchr
Customer Service Representative
June 2017 - May 2019
- Handling inbound calls regarding customer’s inquires related to business needs.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures.
- Complete call logs.
Education
Faculty Of Arts - Helwan University
Italian Department.
2015 - 2023
Skills
Personal Skills
Good communication written and oral skills
Excellent conceptual and analytical skills
Effective interpersonal skills
Problem solver
Software Skills
I can use Word, Excel and power point with proficiency