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Summary

Experienced IT Technical Support professional with a proven track record of diagnosing and resolving complex hardware and software issues. Highly adept at providing timely and effective technical assistance to end-users, improving system uptime, and enhancing overall IT infrastructure. Committed to delivering exceptional customer service and optimizing operational efficiency.

Residence

Zagazig-Sharkia

Years of Experience

Fresh graduated

Graduation Year

2023

Age

23

Military status

I finished my military service

Birthdate

1/7/2001

Graduated From

faculty of computer and information science zagazig university

Nationality

Egyptian

Gender

Male

Work Experience

Delta El-Nile on new salhia city sharkia

it technical support

June 2021 - September 2022

I track technical support issues and resolve them. I install and configure devices such as printers ,pcs and cameras. I try to identify faults and attempt to fix them. I train new users on systems and devices. I identify and resolve problems and i try to solve it.

I have good at English language.

I have good at Problem solving.

I have good at multi-asking.

Projects

medical history management

I make framework Coding by flutter framework dart language

This application makes it easy for both the patient and the doctor to retrieve the patient's data and accurately receive it for ease and accuracy of diagnosis.

Skills

  • soft skills

    I have good at communication

    I have good at problem solving

    I have good at multi-asking

    I am patient ,calm ,easygoing ,clear person and understand person

  • Hard skills

    I can follow up technical support complaints

    I Install devices and systems such as cameras and computers.

    I try to Find faults and how to solve them

    I train new users how to work systems

Education

faculty of computer and information science zagazig university

information technology - Excellent with honors

2019 - 2023

I graduated from zagazig university faculty of computer and information science 2019/2023

I obtained excellent with honors grade ,3.55 from 4 gpa

Languages

Language

English: 

Very Good

Language

Arabic: 

Mother Tongue

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