About

Experienced and results-oriented professional with a strong background in customer service and account management across logistics, delivery express, telecommunications, and the HORECA industry. Skilled in building and maintaining client relationships, resolving complex issues, and ensuring efficient service delivery. Demonstrated ability to enhance operational efficiency, drive customer satisfaction, and contribute to business growth. Strong communicator with excellent problem-solving and organizational skills, thriving in fast-paced and dynamic environments.

Birthdate

8th of October 1992

Nationality

Egyptian

Gender

Female

Marital status

single

Skills

  • personal skills

    Good communication written and oral skills

    Problem solver

    Effective interpersonal skills

    Excellent conceptual and analytical skills

  • Computer skills

    MS Office ( Word , Excel, Power point)

    Using different ERP and CRM interfaces

Education

  • Faculty of Arts Ain shams University - Psychology
  • Tanta University - psychology

Work Experience

  • ceramica cleopatra group
  • Kenzz e-commerce platform
  • Milezmore for shipping and logistics (FMCG) and express
  • Fetchr For shipping and logistics
  • Fetchr for shipping and logistics
  • Fetchr For shipping and logistics Call center
  • Fetchr For shipping and logistics
  • Vodafone Retail
  • Caareem
  • Vodafone UK

CV Summary

4
Courses
10
Companies
3
Languages