Summary

  • Call Centre Agent with 5 years experience in the Marketing and Sales industry. Deals with vulnerable customers and complaints in a customer driven and flexible manner. Can handle a fast paced environment and ensures information complies with data protection and disclosure requirements.
  • Empathetic Call Centre Agent with experience interacting with customers regarding questions and concerns, following company procedures on how to respond with the business' interests at heart. Effective at administration, logging details of 600 calls on a daily basis. Identifies customer needs by asking questions as per company protocol.

Years of Experience

5 years

Graduation Year

2021

Birthdate

28/7/1995

Work Experience

Contact Center Source

Marketing Agent

June 2016 - March 2021

Skills

  • Administration

    Active listening Solid verbal communication

    Solid verbal communication

    Flexible

    Problem-solving

    Effective communication skills

    Time management

    CRM systems

Education

Arab Academy For Science And Technology

Logistics- Supply chain Management - Bachelor

2015 - 2021

Languages

Language

English

Native

Language

Chinese

Good

Language

Arabic

Mother Tongue