Experienced team leader with a focus on performance, quality, and customer satisfaction. I motivate and support call center agents to achieve targets while ensuring smooth operations and excellent service delivery.
Roaa Alshami
Customer care representative
About me
Skills
Team Supervision & Staff Coaching
Customer Complaint Handling & Resolution
Compliance with Banking Policies & Procedures
Performance Monitoring & Reporting (AHT, CSAT, FCR)
Staff Training, Onboarding & Development
Call Quality Assurance & Service Standards
Proficient in Microsoft Office (Excel, Word, Outlook)
Time Management & Task Prioritization
Education
- FFaculty of Commerce, English section, Cairo university - Business administration
Work Experience
- EEmirates NBD bank
- EEmirates NBD bank
- CConcentrix (Nike.com)
- CConcentrix (Booking.com)
- cconcentrix (Expedia)
- SStockered
CV Summary
6
Companies
2
Languages