Hard worker who's very excited and seeking for more knowledge and experience, working for Emirates NBD bank, and will be happy to learn more and work in the administrative field.
Roaa Alshami
Customer care representative
Summary
Work Experience
Emirates NBD bank
CRC department (Emirates project)
January 2024 - Now
Bilingual customer service representative serving Emirates based personal banking customers.
Concentrix (Nike.com)
Customer care representative
November 2022 - November 2023
Universal agent for English language
Concentrix (Booking.com)
Complaint specialist for the English line
December 2021 - November 2022
Universal agent for English language
concentrix (Expedia)
Travel advisor for the English line
June 2021 - May 2021
Assisting with flight tickets, hotel bookings, car rentals and events tickets.
Stockered
Telesales for USA citizens (DME campaign)
June 2021 - January 2022
Education
Faculty of Commerce, English section, Cairo university
Business administration - Bachelor
2019 - 2023
Languages
Arabic:
Native
English:
Professional
Skills
communication
presentation
leading
Product knowledge
Interviewing
Multitasking
Banking
Sales