Areej - Customer care representative

Summary

This is a brief section highlighting Areej as a motivated individual with a drive to deliver high-quality customer care.

Graduated From

MIU faculy of alsun and mass communication

Residence

Al-Obour 5th district villa 25 block 160-60

Years of Experience

Graduation Year

2019

Age

Title

Marital status

Single

Birthdate

12/2/1997

Nationality

Egyptian

Gender

Female

Patience
Patience is crucial for customer service professionals.
Clear communication skills
The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration
Emotional intelligence
A great customer support representative knows how to relate to anybody.
Ability to use positive language
Effective customer service means having the ability to make minor changes in your conversational patterns.
Time management skills
On the one hand, it’s good to be patient and spend a little extra time with customers to understand their problems and needs.
Ability to read customers
It's important that your team understands some basic principles of behavioral psychology in order to read customers' current emotional states.
Goal-oriented focused
Many customer service experts have shown how giving employees unfettered power to “wow” customers doesn’t always generate the returns many businesses expect to see.
Ability to read customers
It's important that your team understands some basic principles of behavioral psychology in order to read customers' current emotional states.
Ability to handle surprises
Sometimes, customers are going to throw your team curveballs.

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