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Summary

This is a brief section highlighting Areej as a motivated individual with a drive to deliver high-quality customer care.

Graduated From

MIU faculy of alsun and mass communication

Residence

Al-Obour 5th district villa 25 block 160-60

Years of Experience

5

Graduation Year

2019

Age

27

Title

Ms

Marital status

Single

Birthdate

12/2/1997

Nationality

Egyptian

Gender

Female

Work Experience

Teleperformance

Customer care representative

May 2023 - Now

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

The Adress Investments

Property consultant

January 2023 - May 2023

  • Assisting clients to make sound property-purchasing decisions.
  • Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
  • Analyzing market trends and demographics to identify the most sought-after and profitable areas.
  • Consulting with clients to identify their needs, preferences, and financial concerns.
  • Maintaining an extensive database of all properties for sale.
  • Developing strategies to increase the value of properties for clients looking to sell.
  • Conducting negotiations with real estate agents on behalf of clients.
  • Communicating with legal counsel to prepare sale and lease documents.

Self Employed

Private english instructor

September 2020 - May 2023

  • Organize classroom lectures and coursework
  • Prepare materials and activities
  • Assign homework and interesting exercises
  • Identify students with special requirements and create individualized plans
  • Determine exam and assignment grades
  • Provide feedback based on workload and classroom behavior
  • Keep a record of students’ attendance and grades
  • Research new language teaching methods
  • Manage classroom crises and resolve conflict
  • Inform parents about their children’s performance
  • Collaborate with teaching staff and administrators to foster a good student experience

Modern International Schools

English Teacher

September 2019 - September 2020

  • Organize classroom lectures and coursework
  • Prepare materials and activities
  • Assign homework and interesting exercises
  • Identify students with special requirements and create individualized plans
  • Determine exam and assignment grades
  • Provide feedback based on workload and classroom behavior
  • Keep a record of students’ attendance and grades
  • Research new language teaching methods
  • Manage classroom crises and resolve conflict
  • Inform parents about their children’s performance
  • Collaborate with teaching staff and administrators to foster a good student experience

Skills

  • Patience

    Patience is crucial for customer service professionals.

  • Clear communication skills

    The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration

  • Emotional intelligence

    A great customer support representative knows how to relate to anybody.

  • Ability to use positive language

    Effective customer service means having the ability to make minor changes in your conversational patterns.

  • Time management skills

    On the one hand, it’s good to be patient and spend a little extra time with customers to understand their problems and needs.

  • Ability to read customers

    It's important that your team understands some basic principles of behavioral psychology in order to read customers' current emotional states.

  • Goal-oriented focused

    Many customer service experts have shown how giving employees unfettered power to “wow” customers doesn’t always generate the returns many businesses expect to see.

  • Ability to read customers

    It's important that your team understands some basic principles of behavioral psychology in order to read customers' current emotional states.

  • Ability to handle surprises

    Sometimes, customers are going to throw your team curveballs.

Languages

Language

Arabic: 

Native

Language

English: 

Professional

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