summary

Personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel and cruise holidays. Seeking a position driving travel sales for a large agency.

Skills

  • Arranged travel accommodation for groups, couples, executives and special needs clients.

    Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments

    Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives

    Discussed security issues and protocols with individuals travelling to highly insecure areas in the Middle East and Africa.

    Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates

    Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness

    Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets

    Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed

    Developed new process for employee evaluation which resulted in marked performance improvements

    Grew client base through continued levels of outstanding service, such as rates & follow up and support any new request after departure

    Consistently managed client needs through operations team resulting in positive result

    Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

    Maintained thorough correspondence with customers between booking and travel, ensuring timely receipt of payments and dispatch of relevant documents

Education

  • bachelor - Modern Languages

Work Experience

  • Sindbad travel
  • SITA Travel
  • Flyin.com

CV Summary

3
Companies