mohammad salamah

Arranged travel accommodation for groups, couples, executives and special needs clients.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments

Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives

Discussed security issues and protocols with individuals travelling to highly insecure areas in the Middle East and Africa.

Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates

Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness

Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets

Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed

Developed new process for employee evaluation which resulted in marked performance improvements

Grew client base through continued levels of outstanding service, such as rates & follow up and support any new request after departure

Consistently managed client needs through operations team resulting in positive result

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Maintained thorough correspondence with customers between booking and travel, ensuring timely receipt of payments and dispatch of relevant documents