Experienced Call Center Manager with over 10 years of experience in Customer care and Sales Field. Resourceful with wide knowledge of COPC & Six Sigma techniques and tools and best practices for maximizing your Call Center Deliverables.
Emad Shaaban
Call Center Manager
Summary
Birthdate
7/18/1992
Graduation Year
2015
Age
29
Skills
Leadership
Customer Relations
Effective leader
Staff training/development
Coaching and mentoring
Employee scheduling
Client account management
Six Sigma
Advanced People Management skills
Action Planning
Advanced Analysis and Presentation skills
Education
- ZZagazig University - Accountancy
- CCOPC SIX SIGMA Yellow Belt
Work Experience
- IITH Media - UK
- IInstaShop Egypt
- TTeleperformance Egypt
- TTeleperformance Egypt
- TTeleperformance Egypt
- AAl-Ezdihar English institute
CV Summary
6
Companies
2
Languages