Experienced Call Center Manager with over 10 years of experience in Customer care and Sales Field. Resourceful with wide knowledge of COPC & Six Sigma techniques and tools and best practices for maximizing your Call Center Deliverables.
Birthdate
7/18/1992
Graduation Year
2015
Age
29
January 2024 - Now
Setting Hiring & Training strategies - Setting measures and KPI's to boost performance.
Overseeing Business daily operations ensuring cost effectiveness of ads budgets and leads results and quality. Managing a team of 25 Appointment setters + managers ensuring meeting clients expectations.
June 2023 - January 2024
Overseeing 3 sub-departments specialized in boosting Customer satisfaction and ensuring smooth platform operation and partners adherence to Instashop policies and standards.
January 2022 - June 2023
Managing a Business unit of 100 employees+ managers.
Coordinate and align on Operational needs with other support functions (Hiring - Training - Quality - L&D - Assessment - WFM )
Improving overall performance by setting action plans and ensure it's Execution.
Ensure standardized processes and manage projects financially.
October 2019 - January 2022
Managing teams of up yo 25 employees providing training, coaching and guidance to improve thier performance and reach assigned targets
May 2018 - October 2019
February 2016 - March 2018
Customer Relations
Effective leader
Staff training/development
Coaching and mentoring
Employee scheduling
Client account management
Six Sigma
Advanced People Management skills
Action Planning
Advanced Analysis and Presentation skills
2009 - 2015
2022 - 2022