A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.
Tarek Mohamed Abdulhamid Mandour
Student
Summary
Title
Tarek Mohamed Abdulhamid Mandour
Gender
Male
Age
23
Years of Experience
Two years
Nationality
Egyptian
Marital status
Single
Skills
problem solving
communication skills
Teamwork
Organization
Attention to detail
Responsibility
Computer skills
Negotiation
Writing skills
Languages
Education
- SSidi salem secondary school
- SSaratov state technical university
Work Experience
- MMojorika marina hotel
- VVodafone
CV Summary
3
Courses
2
Companies
3
Languages