A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.
Title
Tarek Mohamed Abdulhamid Mandour
Gender
Male
Age
23
Years of Experience
Two years
Nationality
Egyptian
Marital status
Single