Qualified professional with approximately 8 years of experience working in the customer service area of companies such as Claro, Decolar, iFood, Disney, Microsoft and Lalamove.
I have experience and extensive knowledge in phone channels, chat, email, social media (Facebook, Twitter, Instagram), WhatsApp, Microsoft Office, Salesforce CRM, Zendesk, ServiceNow, Twilio, FreshWorks and trilingual support (English, Spanish).