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Summary

Qualified professional with approximately 8 years of experience working in the customer service area of ​​companies such as Claro, Decolar, iFood, Disney, Microsoft and Lalamove.

I have experience and extensive knowledge in phone channels, chat, email, social media (Facebook, Twitter, Instagram), WhatsApp, Microsoft Office, Salesforce CRM, Zendesk, ServiceNow, Twilio, FreshWorks and trilingual support (English, Spanish).

Residence

54 Rua Cordeiro da Silva, São Paulo, Brazil

Graduation Year

2013

Age

28

Marital status

Single

Military status

Reservist (Exempted from military service)

Birthdate

13/02/1995

Nationality

Brazilian

Gender

Male

Languages

Language

English: 

Professional

Language

Spanish: 

Upper-Intermediate

Education

Escola Estadual Rosa Maria da Fonseca

Diploma High School

2011 - 2013

Work Experience

Lalamove

Customer Service Associate

December 2022 - March 2023

Support for users and drivers via chat; Telephone contact with users and drivers to mediate problems on the platform; Investigation of technical problems and their resolution; Escalation of more complex issues to the responsible teams.

Sercom

Trilingual Customer Service Analyst/Business Consultant

April 2022 - June 2022

Support in Spanish and English for dentists and orthodontists using Align Technology's iTero 3D scanning device in Latin America.

Merqueo

Customer Service Agent

November 2021 - February 2022

Customer service of the Merqueo online supermarket application via chat, email, Facebook, Instagram and WhatsApp.

TMF Brasil

Junior Control & Compliance Analyst

July 2021 - October 2021

Review and approve purchase orders from Microsoft partners and suppliers in accordance with the company's Compliance policy.

Carguero

Relationship Analyst

February 2021 - April 2021

Support for shippers, drivers and fleet owners with questions about registration, data update via WhatsApp, email and phone.

Teleperformance

Expert in Bilingual Interaction

October 2020 - January 2021

Support in Portuguese and English for Disney streaming platform subscribers via Facebook, Instagram, Twitter and chat.

Skills

  • Empathy, Emotional intelligence, Problem solving, Communication, Active listening, Technical knowledge, Adaptability, Creativity and resourcefulness, Ability to use positive language, Time management,

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