Senior Associate with extensive experience in customer service, training, and process optimisation. Proven track record in handling customer concerns, enhancing satisfaction, and building brand loyalty using tools like Zendesk and Salesforce CRM. Adept at training junior associates, developing training programmes, and improving operational efficiency through technology. Strong skills in customer relationship management, complaint resolution, and analytical problem-solving. Committed to continuous learning and professional development to stay ahead of industry trends. Career goal: To leverage expertise in customer service and training to drive organisational success and innovation.
Ashish Waghmare
Senior Associate
Summary
Skills
Customer support and operations associate
Order fulfilment Customer complaint management Complaint resolution Analytical Live chat operation Complaint handling Staff education and training Ticket logging Order processing Invoice processing Sa
Logistical planning
Customer needs analysis
Process optimisation
Telephone skills Multi-line phone talent
Zendesk Proffessional
Salesforce CRM
Problem-solving
Customer service expert Invoicing and receipts and receipts
Jira
Written and verbal communication skills
Customer complaint management
Live chat operation Complaint handling
Staff education and training
Ticket logging Order processing Invoice processing
Freshdesk
Customer data management
Good telephone manner
Education
- YYashwant rao chavan open university - Accounts and Finance
Work Experience
- WWipro
- WWNS Suncorp Insurance
- TThe Digital Group
- AArise Virtual Solutions
CV Summary
3
Courses
4
Companies
3
Languages