Ashish Waghmare

• Skills: Workable Solutions
• Delivered top-notch customer interactions.
• Coordinated timings for optimal productivity.
• Enhanced customer satisfaction through effective communication.
• Prepared range of written communications, documents and reports.
• Actively listened to customers to fully understand requests and address concerns.
• Enhanced working relationships by participating in team-building activities.
• Handled 60 inbound calls per day.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Produced high-volume orders to effectively meet customer demand.
• Managed complaints with calm, clear communication and problem-solving.
• Handled customer concerns and escalated major issues to supervisor.
• Operated equipment to exceed production targets.

• Skills: Customer Support
• Customer Relationship Management (CRM)
• Customer Service Representatives
• Delivered training sessions to new staff on best practices in motor insurance surveying and loss assessment.
• Negotiated with insurance companies on behalf of patients for claim approvals and settlements.
• Negotiated payment plans with insurance companies for large or overdue payments, securing favourable terms for the organisation.
• Coordinated with finance and insurance partners to develop attractive promotional offers, encouraging higher transaction values.
• Analysed trends in vehicle damage and repair costs, advising insurance companies on risk management strategies.
• Worked on trucks, buses, cars, trailers and motorcycles.
• Processed optical insurance claims, ensuring patients maximised their entitlements.

• Skills: Training
• Interpersonal Skills
• Multitasking
• Critical Thinking
• Salesforce.com
• Trained junior associates in proper procedures, team policies and strategies for success.
• Developed and implemented training programmes for junior associates, enhancing their skills and firm's talent pool.
• Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.
• Built recommendations, organised resources and translated potential solutions into actionable changes.
• Participated in professional development workshops and conferences to stay ahead of legal trends and practices.
• Utilised technology and legal software to improve case management efficiency and document organisation.
• Used Slack or Asana to remotely monitor team, generating reports to improve operations and maintain quality standards.
• Used a wide range of software to efficiently carry out secretarial tasks, including Trello, Slack, Google Suite and Microsoft Office Office Suite.
• Customised customer experiences to build brand loyalty.
• Provided technical support for Salesforce users, resolving queries and ensuring smooth system operation.
• Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalised customisation.

• Freelance
• Proficient in handling tickets with Zendesk software.
• Ensured satisfaction through attentive support.
• Used help desk software, such as Zendesk to assist others throughout the working day.
• Handled customer concerns and escalated major issues to supervisor.
• Customised customer experiences to build brand loyalty.
• Actively listened to customers to fully understand requests and address concerns.
• Engaged in continuous learning on blockchain and cryptocurrency impacts on traditional currency trading.

I completed my Bachelor of Commerce degree in 2013 from Yashwantrao Chavan Open University, specializing in Accounting and Finance.

I enjoy trekking, exploring new places, and trying different cuisines, blending my love for adventure with a passion for culinary discovery. Each trek allows me to connect with nature, challenge myself physically, and experience breathtakin